Refund policy
Refund & Return Policy
Last updated: October 21, 2026
You can return unworn items within 90 days of delivery for a full refund. Size exchanges are free, and defective items are replaced or refunded at no cost to you.
90-day returns
You may return your order within 90 days of the date you received it. To be eligible, items must be:
- Unworn outside the home and unwashed
- In their original condition, with all tags attached
- Returned with the original packaging where possible
You are welcome to try the brace on at home to check the fit. Items that show signs of use, wear, washing or damage cannot be accepted for a refund.
How to start a return
- Email support@steadyrally.com with your order number and the reason for your return.
- We will reply within 24 hours (Monday–Friday) with return instructions and the return address.
- Ship the item back with a tracked shipping method and send us the tracking number.
Please do not send items back without contacting us first. Returns sent to any other address, including our business mailing address, cannot be processed.
Return shipping costs
- Change of mind: The customer pays return shipping. Original shipping was free, so nothing is deducted from your refund.
- Defective, damaged or wrong item: SteadyRally covers all costs. See below.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post the refund.
Free size exchanges
Ordered the wrong size? We offer one free size exchange per order within 90 days of delivery.
- Email us with your order number and the size you need.
- We will ship the new size to you free of charge.
- If we ask you to return the original item, we will provide a prepaid return label. It must be unworn, unwashed and have its tags attached.
Check our Size Guide before ordering to get the best fit the first time.
Defective, damaged or wrong items
If your item arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, at no cost to you. In most cases, you will not need to send the item back.
1-year dial warranty
The adjustment dial on every SteadyRally knee brace is covered by a 1-year limited warranty against manufacturing defects, starting from the date of delivery. If the dial stops working under normal use, email us a photo or short video and we will send a replacement brace.
This warranty does not cover normal wear and tear, damage from misuse, accidents, improper washing, or modifications. It applies to the original purchaser only.
Order cancellations
You can cancel your order for a full refund before it ships. Email us as soon as possible; once an order has shipped, it can no longer be canceled, but you can return it under this policy.
Questions
Email support@steadyrally.com. We reply within 24 hours, Monday–Friday.